General conditions of contract for the use of the AurelTable service.
1.1. The provider is NB Studio di Nico Boccia, a sole proprietorship established in Italy, VAT number IT03154820645, entered in the Avellino company register under no. REA AV-302763, with registered office in Montella (AV), Italy; certified email [email protected].
1.2. The service is the AurelTable platform, accessible over the web at useaurel.com and aureltable.com and their sub-paths.
1.3. The customer is the natural or legal person activating an AurelTable account.
1.4. A plan is one of the available subscription tiers, designated BASIC, PRO and ELITE, which determines the features accessible.
1.5. Customer content means all data uploaded by the customer to the platform, and in particular menus, dishes, photographs, descriptions, prices and venue details.
2.1. The service enables the customer to publish a digital menu accessible by QR code or direct link; to manage dishes, variants, allergens, photographs and descriptions in several languages; to receive table bookings, under the PRO and ELITE plans; to translate menu content automatically; and to make use of the further features described in the list of plans.
2.2. The service is provided as software as a service by means of cloud infrastructure and requires no installation of any program.
2.3. Bookings and takeaway or delivery orders constitute a direct relationship between the guest and the restaurant. The provider makes available the technical infrastructure alone, is not a party to that relationship and is not answerable for its performance, including the availability of tables, the acceptance, preparation and delivery of orders and any deposits taken.
3.1. The service is provided in beta. Residual defects and temporary interruptions may accordingly occur; new features are released periodically; the interface and certain functions may be modified. The customer knowingly accepts that condition on subscribing.
3.2. The provider notifies any significant change by electronic mail on not less than 7 days’ notice.
4.1. The current list of plans, features and prices is published on the pricing page and on the subscription page, which constitute the official reference. Prices are expressed as final totals in the currency of the customer’s country.
4.2. Customers established in Italy. The provider operates under the flat-rate regime provided for by art. 1, paragraphs 54-89, of Law 190/2014; supplies are not subject to value added tax and no tax is added to the prices shown.
4.3. Payment is taken in advance. Monthly, six-monthly, annual and two-yearly billing cycles are available; any discount applied to the longer cycles is shown in the price list at the time of subscription.
4.4. New customers are entitled to 14 days’ free trial of the PRO plan in its entirety, without a payment card being required. At the end of the trial, in the absence of a paid subscription, the account is suspended and the public menu ceases to be visible; data is retained for 30 days in order to permit reactivation.
4.5. Payments are processed by Stripe. Credit and debit cards of the Visa, Mastercard and American Express networks, Apple Pay, Google Pay, SEPA direct debit and, on request and for the annual and two-yearly cycles only, bank transfer are accepted. Card data is in no case stored on the provider’s systems and is processed exclusively by Stripe under the PCI-DSS Level 1 standard.
4.6. An invoice is issued in respect of each payment received. Customers established in Italy: the invoice is transmitted electronically through the Sistema di Interscambio to the electronic address or certified email address notified by the customer, bears the wording prescribed for the flat-rate regime, shows the total without value added tax and includes, on amounts exceeding €77.47, stamp duty of €2.00 charged to the customer. Customers established elsewhere: the invoice is transmitted by electronic mail to the billing address held on the account, in the currency charged.
5.1. The service is taken to be activated upon confirmation of payment or, in the case of bank transfer, upon receipt of funds. The provider transmits written confirmation by electronic mail.
5.2. The subscription renews automatically at the end of each cycle, charged to the same means of payment used on subscribing. The customer receives notice by electronic mail not less than 7 days before the charge, stating the amount, the date and a direct link by which to cancel or change plan; for the annual and two-yearly cycles a further notice is transmitted 30 days in advance.
5.3. The customer may terminate at any time by means of the Stripe portal accessible from the management panel under “Subscription”, or by notice to [email protected], to which the provider gives effect within 24 working hours.
5.4. On termination the customer retains full access to the service until the expiry of the cycle already paid for. Upon expiry the public menu is suspended within 48 hours; data is retained for 30 days, during which the customer may request full export in JSON or PDF format; upon the expiry of those 30 days the data is permanently deleted. No pro-rata refund is due in respect of unused periods of a cycle already paid for, save as provided in clause 5.5.
5.5. A customer who is a consumer, not acting in the course of a business or profession, is entitled to withdraw within 14 days of activation with full restitution of sums paid, under art. 52 of the Italian Consumer Code; the right is exercised by notice to [email protected] marked “Withdrawal”. A customer acting in the course of a business has no such right at law; the provider nonetheless grants a contractual satisfaction guarantee, under which notice of dissatisfaction given within 14 days of activation confers a right to full restitution of the sum paid.
5.6. The provider may suspend or close the account in the event of non-payment, on 7 days’ notice; of breach of these conditions; of unlawful or harmful use of the platform, including illegal content and unsolicited bulk communications; of fraud or attempted fraud; and of repeated infringement of copyright, as provided in the Copyright and DMCA Policy.
6.1. The customer undertakes to provide registration data that is true, complete and kept current; to upload only content in respect of which it holds the rights of use; not to upload content that is unlawful, offensive, discriminatory, fraudulent or misleading, or that infringes the rights of third parties; to comply with applicable law, including that relating to food hygiene and safety, to the declaration of allergens and to taxation; to keep access credentials secure and not to share them with unauthorised persons; to notify [email protected] without delay of any suspected unauthorised access; and to pay the price on the terms and by the means agreed.
6.2. The customer, as controller of the personal data of its own guests, undertakes to furnish those guests with its own privacy notice and to comply with the applicable data protection law. Processing carried out by the provider on the customer’s behalf is governed by the Data Processing Agreement.
7.1. The platform, its source code, its interface, the marks “AurelTable” and “useAurel”, the domain names and every graphic, textual and software element of the platform are the exclusive property of the provider. The customer is granted a limited, non-exclusive licence to use the platform for the term of the subscription.
7.2. Customer content remains the exclusive property of the customer. The customer grants the provider a limited, non-exclusive, royalty-free technical licence, strictly necessary for the provision of the service and in particular for display, storage and automated processing for the purposes of translation; that licence terminates automatically upon termination of the service.
7.3. Translations, descriptions and other output generated by artificial intelligence within the service may be used by the customer without restriction. The provider claims no rights in them.
8.1. The service is provided on a best-efforts basis. The provider pursues an average monthly availability of 99.0% measured over a year, excluding periods of scheduled maintenance notified in advance. During the beta phase no contractually binding service level is guaranteed.
8.2. Maintenance interruptions ordinarily take place between 02:00 and 06:00, Italian time. Significant maintenance is notified by electronic mail on not less than 24 hours’ notice.
8.3. Save as may not be excluded by law, the liability of the provider to the customer is limited to the amount actually paid by the customer in the 12 months preceding the event giving rise to the loss. The provider is not answerable for indirect loss, loss of profit or loss of earnings; for loss of the customer’s own clientele or damage to reputation; for failures attributable to third-party providers, such as Cloudflare, Supabase, OpenAI, Resend, Stripe and connectivity providers; for errors committed by the customer in compiling its own menu; or for events of force majeure.
9.1. The processing of personal data is governed by Regulation (EU) 2016/679 and by the applicable Italian law and, as regards data subjects in the United States, by the state privacy laws described in article 9 of the Privacy Policy. The Privacy Policy and the Cookie Policy form an integral part of these conditions. Requests are to be addressed to [email protected].
9.2. The provider acts as controller in respect of data collected for the purpose of providing the service, and as processor, on the customer’s behalf, in respect of data which the customer collects from its own guests. That relationship is governed by the Data Processing Agreement, which forms an integral part of these conditions.
10.1. The platform hosts content uploaded by customers. The Copyright and DMCA Policy governs the notice-and-takedown procedure, the requisites of a notice, the counter-notification procedure and the treatment of repeat infringement.
11.1. The provider may amend these conditions to reflect changes in the law, technical or product changes and variations in price. Variations in price are notified on 60 days’ notice and confer upon the customer the right to terminate without penalty. Material amendments are notified by electronic mail on not less than 30 days’ notice, unless a shorter period is prescribed by law.
12.1. Communications between the parties are ordinarily made by electronic mail: to [email protected] for support and operational matters; to [email protected] for requests concerning personal data and for notices relating to copyright; and to [email protected] for formal legal notices.
13.1. These conditions are governed by Italian law.
13.2. The Court of Avellino, Italy, has exclusive jurisdiction in respect of any dispute concerning the interpretation, performance or termination of the contract, save where the customer is a consumer entitled to the courts of the place of residence or domicile. Nothing in these conditions derogates from a right conferred by the law of the customer’s country of residence which may not be excluded by agreement.
14.1. The invalidity or unenforceability of any single clause does not affect the validity of the remainder.
14.2. The customer may not assign the rights arising under the contract without the written consent of the provider. The provider may assign the contract in the event of corporate reorganisation, merger or acquisition, upon notice to the customer.
14.3. The Italian version of these conditions prevails over any translation, including this one.
14.4. By subscribing to AurelTable the customer declares that it has read, understood and accepted these conditions in their entirety.
| Legal name | NB STUDIO di Nico Boccia |
|---|---|
| Legal form | Sole proprietorship (Italy) |
| VAT number | IT03154820645 |
| Company register | REA AV-302763 |
| Certified email | [email protected] |
| [email protected] | |
| Websites | aureltable.com · useaurel.com |
| Trading name | AurelTable |
